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대메뉴안내: BioJob
채용정보 대학원생모집 교수임용 구직정보 Job공감 Biolab
구인기관 정보   조회1064  인쇄  주소복사  스크랩  소셜네트워크로 공유하기
기관명 한국벡크만쿨터 (주) Life Science사업부 Service Engineer 모집
홈페이지 http://www.beckman.com
채용정보 웹페이지
 
소속책임자 벡크만쿨터
주소 06349 서울 강남구 광평로 281 수서효성빌딩
기관분류 대학(의과대학제외)
기관소개 회사소개;

1935년 창립이후, Clinical diagnostic 부터 Life science 까지의 최대 Biomedical portfolio 를 가진 회사로 발돋움한 저희 벡크만 쿨터는 생명과학 전 분야에서 세계 첨단기술을 선도해 나가고 있습니다. 미국 California 에 본사를 둔 저희 벡크만쿨터는, 전세계 20만대 이상의 시스템이 판매되었으며, 연매출 4조원, 130개국 약 12,000명의 직원들이 여러분들을 돕고 있습니다. 저희 (주)한국벡크만쿨터(Beckman Coulter Korea) 는 2007년 7월부터 국내의 모든 Beckman Coulter 제품들을 지원하고 있습니다.

Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Scientist use our life science research instruments to study complex biological problems including causes of disease and potential new therapies or drugs. Our life science customers include pharmaceutical and biotechnology companies, universities, medical schools and research institutions. Beckman Coulter has an installed base of more than 200,000 clinical and research systems operating in laboratories around the world. About 78% of Beckman Coulter's 3.1 billion annual revenue is recurring from consumable supplies(including reagent test kits), service and lease payments.
인사담당자 정보
담당자이름 인사담당자
연락처 E-mail: gchoi(at).beckman.com
채용정보
모집분야 생물학관련 모든분야
업무내용
아래의 채용공고를 확인하시고 MS DOC의 영문이력서를 인사담당자(gchoi@beckman.com)에게 이메일을 통해 제출하여 주시기 바랍니다.

KEY RESPONSIBILITIES:

1. Customer Satisfaction

  Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company

  Call Closure -Using our computerized system, a FSE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.

  Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”

  Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding Issues

  Strong communication and listening skills

  Follow the quality and safety requirements while performing service tasks

  Use and maintain the tools and equipment according to quality requirements

  Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion

  Managing Call Escalations -ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution.

 

2. Financial Management & Growth

  Excellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.

  Achieve annual revenue target with expected year-over-year growth of 8-10% -12%

  Manage individual expenses with on time monthly submission of expenses, signed, with receipt by the 10th of each month.

  Submission of field service reports, expense report, on-duty reports, and various service related reports in a timely manner.

  Able to effectively price and position Service agreements on both existing and new equipment, taking into account expected costs to proactively manage profit margin

 

3. Continuous Improvement

  Leads by example to develop a robust continuous improvement culture

  Assumes accountability around daily management and monthly KPI’s

  Aggressively seeks out opportunities for improvement

  Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvements

  Improve technical know-how and skill level in a proactive and continual way

  Support new and/or additional product lines to cope with the development of the company

  Sales Support

  Value Selling -add value to our service offerings. A FSE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non-agreement instruments, etc.).

  Drive substantial new equipment lead generation from Service to aid Sales growth

  Partner with sales to support current sales initiatives to drive growth

 

Essential Job Requirements:

1. General Qualifications

  Sense of Urgency - must have the drive/motivation to take action. Must be able to prioritize daily activities and determine what requires immediate attention.

  Strong Interpersonal and Communication skills ‐must be able to remain calm when dealing with difficult customers/peers and have strong communications skills both with internal associates and external customers. Must be a true professional at all times. Team orientated, positive attitude and motivator.

  Ability to adapt - must be flexible and understanding with change as it occurs regularly for a FSE throughout his/her day/week. Must be able to think quickly and respond positively to those changes.

  Able to travel 25 - 75% of the time

  Ability to lift 25 kg

 

2. Education and/or Experience

  Associates mechanical, electrical, or biological degree or military equivalent clarify

  3 + years of prior field service experience in related field is preferred

  Commercial experience, including direct selling of products or services

 

3. Preferred Skills

  Highly computer literate (especially in Excel, Oracle, Sales Force, Pro Service a plus)

  Strong deductive reasoning and problem-solving skills

  Strong interpersonal and communication skills

 
급여: 회사 내규 및 추후 협상

개인정보 보호법 의거, 이메일로 이력서 및 개인정보 제출 시, 개인정보 수집 및 이용에 동의하는 것으로 간주합니다.

감사합니다.

채용조건
채용방식  정규직 채용형태  경력사원
최종학력  학사 근무지  서울특별시
급여조건  연봉 4000만원 이상 ~ 4000만원 미만 채용인원  0 명
복리후생  국민4대보험, 주5일근무
전형방법
제출서류 이력서, 자기소개서, 학위증명서, 성적증명서
기타안내
마감일자 2017년 09월 12일 부터 2017년 10월 12일 까지
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